User Agreement

Effective Date: [26.05.2026]

Welcome to Imperion Chauffeur. By accessing our website, making a reservation, or using any of our services, you agree to be bound by the terms and conditions outlined in this User Agreement.

1. Acceptance of Terms By using the Imperion Chauffeur website and services, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.

2. Booking and Reservations All bookings are subject to availability and confirmation. Customers are responsible for providing accurate and complete information when making a reservation, including passenger details, pickup locations, destination addresses, and contact information. Imperion Chauffeur reserves the right to refuse, cancel, or modify any booking where necessary for operational, legal, or safety reasons.

3. Pricing and Payments All fares quoted through our website or by our operators are provided in GBP (£) unless otherwise stated. Full payment or a deposit may be required at the time of booking. Additional charges may apply for: Extra waiting time Additional stops Route changes requested by the customer Vehicle damage caused by passengers Excessive cleaning requirements

4. Cancellation Policy Our cancellation policy is as follows: Cancellations made 48 hours or more before the scheduled pickup time are free of charge. Cancellations made within 24 hours of the scheduled pickup time are subject to a 25% cancellation fee. Cancellations made within 1 hour of the scheduled pickup time are subject to a 50% cancellation fee. If the chauffeur has arrived at the pickup location or the scheduled pickup time has commenced, 100% of the booking fee will be charged. Cancellation requests must be submitted through our customer service team.

5. Passenger Conduct Passengers are expected to behave respectfully toward chauffeurs, vehicles, and other passengers. Imperion Chauffeur reserves the right to terminate a journey without refund if a passenger: Behaves aggressively or abusively Causes damage to the vehicle Engages in illegal activity Poses a safety risk to the chauffeur or other passengers

6. Vehicle Usage Smoking, vaping, and the consumption of illegal substances are strictly prohibited in all vehicles. Passengers may be held financially responsible for any damage, excessive cleaning, or repairs resulting from their actions.

7. Delays and Force Majeure While every effort is made to provide punctual service, Imperion Chauffeur shall not be liable for delays caused by circumstances beyond our reasonable control, including: Severe weather conditions Road traffic accidents Road closures Government restrictions Public emergencies

8. Privacy and Data Protection Personal information provided during booking and website use is processed in accordance with applicable UK data protection laws and our Privacy Policy. We only collect information necessary to provide our services and improve customer experience.

9. Limitation of Liability To the fullest extent permitted by law, Imperion Chauffeur shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services. Our maximum liability shall not exceed the total amount paid for the relevant booking.

10. Licensing and Compliance Imperion Chauffeur operates under the appropriate Private Hire and Operator Licences issued by Thanet District Council and complies with applicable UK transportation regulations.

11. Changes to This Agreement Imperion Chauffeur reserves the right to amend this User Agreement at any time. Updated versions will be published on our website and become effective immediately upon publication.

12. Contact Information For any questions regarding this User Agreement, bookings, or our services, please contact: Imperion Chauffeur Phone: +44 7771 719847 Email: [info@imperionchauffeur.co.uk] Website: [imperionchauffeur.co.uk] By using our website and services, you acknowledge that you have read, understood, and agreed to this User Agreement.